A plain-language summary of how cancellation and refunds work at PodNuvo.
Every new paid plan starts with a 7-day free trial. A payment method is required to begin the trial, but you can cancel anytime before the trial ends and you will not be charged.
You can cancel your Creator or Business subscription at any time from Account → Manage billing (the Stripe customer portal). No phone call or email is required.
Cancellation takes effect at the end of your current paid billing period. You keep full access to your plan until that date, and you will not be charged again.
PodNuvo does not provide partial-month refunds. When you cancel, your subscription simply remains active until the end of the period you have already paid for. If you believe you were charged in error, contact us and we will review it.
Questions about a charge, an invoice, or a cancellation can be sent to hello@podnuvo.com. We aim to respond within one business day.